Privacy Policy

1. Data controllers and contact details

Can Ata and Reha Ebrişim — Felix Fertility may jointly process your personal data as described in this notice. Our contact location is Famagusta, Cyprus. You can contact us at info@felixfertility.com or +90 532 367 99 02.

2. Information we may collect

If you contact us or request information about our services, we may process:

• Identity and contact details, including your name, telephone number, e-mail address and preferred language.
• Enquiry and communication details, including messages, call notes, appointment requests and organisational details.
• Health or treatment information that you choose to share, which is treated as sensitive personal data.
• Website and security data, including IP address, access time, browser/device details and technical logs.

3. Why we use personal data

We may use personal data to answer enquiries, arrange preliminary consultations and appointments, coordinate and organise your treatment journey, contact suitable healthcare professionals and service providers at your request, maintain communication and information security, comply with legal duties, and establish, exercise or protect legal rights.

4. How we collect and lawfully use it

Information may be collected by automated or non-automated means through our website, e-mail, telephone, WhatsApp, social media, online meetings and in-person communications. Depending on the circumstances, processing may be necessary to take steps at your request or perform an agreement, meet a legal obligation, establish or protect rights, pursue legitimate interests without overriding your rights, or act on your explicit consent. Sensitive data is processed only where a valid condition under applicable law exists.

5. Who may receive your data

Where necessary for your request and the coordination service, data may be shared with authorised healthcare professionals and healthcare facilities, travel and accommodation providers, hosting, information-technology and communication providers, legal and financial advisers, and legally authorised public bodies. International transfers take place only where a valid transfer condition or appropriate safeguard required by applicable law is available.

6. Health information

Health and treatment information is sensitive personal data. Please do not send medical documents or details that are unnecessary at the initial-contact stage. We process or share such data with authorised healthcare professionals only where it is necessary for your request, a valid legal condition exists and appropriate technical and organisational safeguards are in place.

7. Retention and security

We retain personal data only for as long as necessary for the stated purposes and applicable legal requirements. It is then deleted, destroyed or anonymised, subject to mandatory retention duties. Appropriate technical and organisational measures are used to reduce the risk of unauthorised access, loss, alteration or unlawful processing.

8. Your rights

Subject to applicable law, you may ask whether we process your data; request access and information about its use and recipients; ask us to correct incomplete or inaccurate information; request deletion or destruction where the legal conditions are met; ask that corrections, deletion or destruction be notified to recipients; object to certain outcomes produced solely by automated processing; and seek compensation where unlawful processing has caused damage.

9. How to exercise your rights

You may send a request identifying the right you wish to exercise, together with sufficient information for us to verify your identity, to info@felixfertility.com from an e-mail address you have previously provided to us and that is registered in our systems, or use another method permitted by applicable law. We will assess requests under the required procedures and time limits.